Pilot light and ignition
Help with pilot lights that will not stay on, ignition that does not respond, or a fireplace that clicks without lighting.
Fireplace will not light, stay on, or respond to the switch or remote? A DwellRoster manager will review the symptom and coordinate a well-reviewed local professional with relevant gas fireplace experience.
Prefer to speak now? Call 800-399-5160
Start With What the Fireplace Is Doing
Describe what happens when you try to use it. Your DwellRoster manager will guide the next step.
Gas emergency? If you smell gas or suspect a leak, leave the area and contact your gas utility or 911. Do not use this form for an emergency.
Start With the Symptom
Ignition, pilot, shutdown, switch, remote, and flame problems can look similar from the room. Your manager will clarify the symptom before arranging the right troubleshooting visit.
The fireplace does not respond when you use the switch or remote.
The pilot will not remain lit.
The unit clicks or sparks but does not ignite.
The fireplace operates briefly and then turns off.
The flame looks different, weak, or inconsistent.
The controls do not operate the fireplace correctly.
Start with what happens when you try to use the fireplace.
Your DwellRoster manager will clarify the symptom, confirm the preferred timing, and organize the right service next step.
How the Concierge Service Works
Tell one manager what the fireplace is doing. We handle the search for a local professional with the right experience.
Add a short note if you want, or explain everything during the call.
We ask what the fireplace is doing, confirm your property type, and check availability in your part of Florida.
We consider the reported issue, relevant gas-fireplace experience, location, and availability when coordinating a professional from our network.
Skip the contractor list, the technical guesswork, and the repeated calls.
Why It Feels Different
One manager. One qualified local fireplace professional.
Repair & Troubleshooting for Existing Units
Gas fireplace problems can have similar symptoms but different causes. The professional who visits will determine what needs attention after evaluating the unit.
Help with pilot lights that will not stay on, ignition that does not respond, or a fireplace that clicks without lighting.
Evaluation of weak, uneven, delayed, or inconsistent flame performance.
Troubleshooting when the wall switch, control panel, or remote does not operate the fireplace as expected.
Professional evaluation when the fireplace starts and then turns off or does not remain operating.
Assessment of relevant components, including thermocouple, control, or ignition issues when they relate to the symptoms.
Evaluation of visible or performance-related venting and airflow concerns when they are relevant to the malfunction.
Scope note: Repair service is intended for an existing gas fireplace with an active operating problem. For routine maintenance, cleaning, or a pre-use inspection, visit Gas Fireplace Maintenance, Cleaning & Inspection.
On-site professional evaluation
The checks depend on the symptoms and fireplace type. The professional may inspect:
The cause, required work, and availability of parts can only be confirmed after the issue is properly evaluated.
REAL SERVICE WORK
See examples of diagnostic testing, ignition and control checks, careful in-home service, and final operational reviews completed by professionals in the DwellRoster network.
On-site service visit
Clean, respectful work setup
Instrument-based testing
Specialized component check
System response check
Final service review
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These photos show service work completed by professionals participating in the DwellRoster network in Florida homes.
NEED HELP WITH YOUR FIREPLACE?
Choose service within 48 hours or priority same-day or next-morning help. Leave your name and phone number to get started.
$49 Standard · $99 Priority
Why Florida Property Owners Choose Us
We work with qualified local professionals across Florida and consider the customer's specific location when coordinating service.
We consider the reported problem, relevant gas-fireplace experience, location, and availability when selecting a professional.
We focus on gas fireplaces and closely related ventilation and airflow services, which helps us make more informed matches.
A manager handles the callback and scheduling, so you do not have to compare unfamiliar providers alone.
Customer Feedback From Our Network
See what homeowners say about the local professionals and service companies participating in the DwellRoster network.
Review metrics and excerpts on this page reflect public customer feedback about participating service professionals and companies in the DwellRoster network.
Statewide Florida Coverage
Our professional network covers Florida statewide, including the state’s major metropolitan areas and surrounding communities. Your manager will check local availability for the fireplace problem and timing you describe.
Miami, Fort Lauderdale, Hollywood, Boca Raton, West Palm Beach, Port St. Lucie, and surrounding communities.
Naples, Bonita Springs, Fort Myers, Cape Coral, and surrounding communities.
Tampa, St. Petersburg, Clearwater, Sarasota, Bradenton, Lakeland, and surrounding communities.
Orlando, Kissimmee, Winter Park, Sanford, and surrounding communities.
Jacksonville, St. Augustine, Gainesville, Tallahassee, Pensacola, and surrounding communities.
Not sure whether your area is covered? Check availability in your area.
Frequently Asked Questions
Service & Process
Common Problems
Scope, Pricing & Safety
Still Not Sure What Service You Need?
Tell us what happens when you try to use the fireplace. Your manager will clarify the symptom, confirm timing, and handle the coordination from there.
One request gives you a dedicated manager from callback through scheduling.
Florida coverage · Well-reviewed local professionals · Dedicated manager support
Need Help Choosing a Service Time?